Frequently Asked Questions
Who is Esti Garcia?
Esti is a passionate and creative pastry chef who combines his love for chocolate, cakes and modern pastries with rustic flavours and a touch of his Colombian roots and travel experiences.
How should I store my chocolates?
Our bonbons are best consumed within two weeks of purchase. The chocolates will remain fresh and best retain their delicate and delicious flavours and textures if they are kept in a cool, dry atmosphere at a temperature range between 12 – 18 degrees Celsius.
ONLINE ORDERS & SHIPPING
Do you deliver cakes?
We do not. As a start-up business, we don't have the resources to deliver our cakes just yet, but we are working very hard to be able to achieve that milestone in the future. We do however, deliver our beautiful chocolate bonbons which you can shop here.
How do I place an order online?
To place an order online simply click the 'SHOP' link in the top menu to view our products. Choose your desired product and click on the image thumbnail for further product information.
For Chocolate Bon Bon Orders:
Once you are in the product page, simply select the quantity and click the 'ADD TO CART' button. The item will be added to your shopping cart. Then, click the 'CHECKOUT' button and follow the checkout process.
For Cake Orders:
When ordering one of our cakes simply select the size you would like to purchase, choose the desired quantity and click the 'ADD TO CART' button. You can add a note to your order telling us when you need your cake, otherwise, we will contact you as soon as possible to sort out the details. After that, click the 'CHECKOUT' button and follow the on-screen instructions.
What are the cake availabilities?
ALL OF OUR CAKES ARE MADE TO ORDER AND ARE AVAILABLE FOR LOCAL PICK UP ONLY FROM FOREST LODGE OR OUR WEEKLY MARKETS. Contact us now to purchase one of these beautiful and unique hand-made cakes. All cake orders must be made at least 3 days in advance. If you need something sooner, call us on +61 426 292 111 and we’ll sort you out promptly.
What are your delivery methods?
To ensure our product arrives safely, Esti Garcia uses Australia Post Express Post service. Due to the sensitive nature of our product, we only ship to selected locations within Australia in warmer seasons. Please note we do not deliver to private mailboxes or parcel lockers that are subjected to higher temperatures.
To avoid increasing transit times that may result in exposure to potentially extreme temperature conditions, we do not dispatch parcels on Fridays. To ensure your parcel arrives safely, we may hold your order in our temperature controlled facility if we have concerns about the weather causing damage to your order.
Australia Post will return your order to the nearest post office or depot for collection if no one is present to receive the delivery. To ensure product arrives safely we recommend you arrange a delivery location where someone will be available to receive your order.
What are my payment options?
We accept various payment methods including Visa, Mastercard, PayPal, American Express and Apple Pay.
Is it safe to use my credit card online?
Yes. We use Shopify as our e-commerce platform. Shopify complies with the highest level of Payment Card Industry (PCI) standards.